Complaints and Suggestions Policy

Awn Al-Muslim believes that customers’ feedback is the cornerstone of developing its services and improving the overall experience.

How to Submit a Complaint or Suggestion:

• Customers may contact us through the official communication channels provided in the store.

• Please clearly provide the order details and explain the reason for the complaint or suggestion accurately.

Handling Process:

• The complaint or suggestion will be officially recorded.

• It will be reviewed by the relevant team.

• We will contact the customer within a reasonable timeframe to explain the action taken.

We are committed to handling all complaints with seriousness, transparency, and respect, and we always strive to reach satisfactory solutions.